FOI 25-012 Malicious Calls
Freedom of Information Request
- Reference
- FOI 25-012 Malicious Calls
- Request Date
- 07 Jan 2025
- Response Date
- 10 Jan 2025
- Information Requested
1. Can you please give the number of hoax calls received over the last five years, broken down by each year. 2. Can you please give the number of hours wasted as a result of these hoax calls for each of the years
- Response
The Scottish Ambulance Service does not have a categorisation for ‘Hoax Calls’, the figures below had a call stop reason of ‘Malicious Calls’. This categorisation may include patients who have mental health issues which are causing them to call the Scottish Ambulance Service for non-emergency reasons.
Please see the attached sheet detailing the information in the request.
The Scottish Ambulance can only provide the time spent handling the call. We do not record the total time spent by the despatcher, supervisor, crew (crews should there be multiple resources) or the subsequent time reviewing the calls, time spent investigating and potentially prosecuting persistent offenders. It is for this reason we have applied section 17 of the Freedom of Information Scotland Act 2002 to the ‘wasted time’ section of your request.
- Response Documents
