FOI 25-057 - Control Room Staff

Freedom of Information Request

Reference
FOI 25-057 - Control Room Staff
Request Date
03 Feb 2025
Response Date
24 Feb 2025
Information Requested

To whom it may concern; I am writing to request information under the Freedom of Information Act regarding staffing and vacancies in your emergency control rooms. Specifically, I am requesting the following data for the financial years 2021/2022, 2022/2023 and 2023/2024:  

  1. The total number of 999 control room staff employed at the end of each financial year, broken down by: • Full-time equivalent (FTE) staff • Part-time staff 
  2. The total number of 999 control room staff who left their roles in each financial year. 
  3. The number of vacancies for 999 control room positions at the end of each financial year. 
  4. How much your trust spent on recruitment for control room staff in each financial year? 
  5. The total number of staff days lost due to sickness in each financial year
  6. The total number of 111 staff employed at the end of each financial year (as stated above), broken down by: • Full-time equivalent (FTE) staff • Part-time staff 
  7. The total number of 111 staff who left their roles in each financial year. 
  8. The number of vacancies for 111 positions at the end of each financial year. 
  9. How much your trust spent on recruitment for 111 staff in each financial year? 
  10. The total number of staff days lost in the 111 service due to sickness in each financial year. 
Response
  1. The total number of 999 control room staff employed at the end of each financial year, broken down by: • Full-time equivalent (FTE) staff • Part-time staff 

Please see the attached sheet detailing the total number of 999 control room staff employed at the end of each year requested. 

  1. The total number of 999 control room staff who left their roles in each financial year. 

Please see the attached sheet

  1. The number of vacancies for 999 control room positions at the end of each financial year. 

Please see the attached sheet detailing the number of vacancies for 999 control room positions at the end of each financial year requested. 

  1. How much your trust spent on recruitment for control room staff in each financial year? 

The spend for recruitment is not held in a way that allows us to separate out the spend for a particular job group.  It is for this reason we have applied section 17 of the Freedom of Information (Scotland) Act 2002 as information not held. 

  1. The total number of staff days lost due to sickness in each financial year

The wellbeing of our hardworking staff is a key priority for the Service, and we have put additional measures in place and increased support over the last year in line with our Health and Wellbeing Strategy. We are thankful to all our staff, who have been doing an incredible job in very difficult circumstances. 

Please see the attached sheet.

Q6-Q10 

In relation to questions 6-10, 111 staff do not fall under the remit of the Scottish Ambulance Service and therefore this is information not held by us.  This information can be requested from NHS24 FOI team (Request information about NHS 24 | NHS 24). 

Response Documents

FOI 25 057 (XLSX | 10KB)

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