FOI 25-124 Crew Disagreeing with NHS 111 Referrals
Freedom of Information Request
- Reference
- FOI 25-124 Crew Disagreeing with NHS 111 Referrals
- Request Date
- 14 Mar 2025
- Response Date
- 27 Mar 2025
- Information Requested
I would be very grateful if you could answer, please, the following question: If NHS 111 decides an ambulance should be sent, and the ambulance crew, on arrival, disagree, who is held to be responsible?
- Response
Public authorities are not required to create information in order to answer a request. There’s a distinction between creating new information, and compiling information. Where a request can be answered by compiling information from readily-available resources held by the public authority, this is not the same as creating new information. However, if collation of the information would require skill and complex judgement, the information is not held.
We do not hold a dataset of information that reports on crew’s disagreeing with attending incidents referred by NHS24. Consequently, there is no information held on where responsibility lies.
It is for this reason that we have applied the exemption Section 17 of the Freedom of Information Scotland Act 2002 as information not held
The Scottish Ambulance Service has a Feedback Team who work with skilled Managers that would be able to investigate the situation outlined in your request and provide you with a more detailed response. They can be contacted on sas.feedback@nhs.scot
