Phoning 999
When you call 999 an operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service and you will be put through to one of our call takers.
What information will I need?
You will be asked to provide the following information:
- the phone number that you are calling from (if the call is disconnected for any reason, our Call Handlers will attempt to call you back immediately)
- the address or location of where you are, including postcode, if possible
- whether the patient is conscious and breathing
Our Call Handlers will provide immediately life saving instructions such as cardio-pulmonary resuscitation (CPR) if required.
If there is no immediately life threatening symptoms identified, you will then also be asked to give some additional information which will help us to make sure that we send the most appropriate help to you.
Easy Read leaflet on how to get help in an emergency if you find it hard to hear or speak.
Deaf, hard-of-hearing and speech-impaired people
The Relay UK App allows deaf, hard-of-hearing, and speech-impaired people to speak to one of our call takers through a Relay Assistant by typing what you would like to say. It is important that you download the app before you need us.
