Before making a booking

Before you make a booking, please consider the following:

• Can the patient be supported by family or friends
• Do they have a mobility car
• Can they use alternative providers
• Have you looked at Traveline Scotland, which has a Healthcare journey planner

Please remember to avoid raising the patient’s expectations – not everyone is eligible for ambulance support

Before contacting us, make sure you have:

• Patient’s CHI number
• Patient’s full name, home address, date of birth and phone number (either patient or responsible person)
• A knowledge of the patient’s level of mobility
• A knowledge of any access issues at the patient's house
• Date and time of the appointment
• Hospital and clinic the patient is attending
• Type of appointment (for example, outpatient)
• Any specific needs, such as language barrier, hard of hearing, infectious disease, mental illness)